LPG consumers who have not yet completed their e-KYC verification are being urged to do so at the earliest to avoid possible disruptions in service. The government has launched the verification drive to eliminate fake LPG connections and ensure that cooking gas subsidies reach only eligible beneficiaries.
Many consumers have reported difficulties completing the process due to poor internet connectivity, OTP delays, biometric authentication issues, and limited availability of trained delivery personnel. However, eligible LPG users can complete the verification themselves using their smartphone, eliminating the need to visit a gas agency in most cases.
Why LPG e-KYC Is Important
The e-KYC process links an LPG connection with the customer's Aadhaar details through biometric or face authentication. This helps authorities identify duplicate or inactive connections while ensuring that government subsidies are credited to genuine beneficiaries.
Consumers who delay the verification process may face issues with subsidy payments. Reports have also suggested that incomplete verification could lead to restrictions on LPG services or additional verification requirements before future cylinder bookings.
Common Problems Faced During LPG e-KYC
Several customers across the country have experienced difficulties while completing the verification process. Some of the most common challenges include:
- Weak internet or mobile network connectivity
- OTP not being received on the registered mobile number
- Slow biometric authentication due to server issues
- Limited staff availability at LPG agencies
- Delays in doorstep verification by delivery personnel
These issues have made the process particularly challenging for many households.
Senior Citizens Face the Biggest Challenge
The verification process has proven especially difficult for senior citizens, persons with disabilities, and people living in remote areas.
Many elderly consumers are unable to travel to LPG agencies or wait in long queues. In rural locations, unstable internet connectivity often interrupts the authentication process, while biometric fingerprint matching may fail because of age-related changes in fingerprints.
As a result, self-verification through a smartphone has become a convenient alternative for many users.
Why Delivery-Based Verification May Not Always Work
Although LPG delivery personnel can assist customers with e-KYC, the process is not always completed successfully.
Some of the common reasons include:
- Limited technical training for delivery staff
- Problems operating the verification application
- Server downtime during biometric authentication
- Weak internet connectivity during doorstep verification
- Fingerprint or iris authentication failures
Because of these challenges, customers who have compatible smartphones may find it easier to complete the verification independently.
How to Complete LPG e-KYC Using Your Smartphone
Consumers can complete Aadhaar-based face authentication by following these simple steps:
Step 1: Download the Required Apps
Install the official mobile application of your LPG distributor from the Google Play Store or Apple App Store. Also download the Aadhaar FaceRD application, which is required for face-based authentication.
Step 2: Log In
Open your LPG company's official app and sign in using the mobile number registered with your LPG connection.
Step 3: Open the e-KYC Section
Go to your profile or account settings and select the option labeled e-KYC, Aadhaar Authentication, or a similar verification service.
Step 4: Complete Face Authentication
Launch the Aadhaar FaceRD application when prompted and scan your face by following the on-screen instructions carefully.
Step 5: Finish Verification
Once the facial authentication is successfully completed, your LPG e-KYC process will be verified and updated.
Alternative Ways to Complete e-KYC
If you are unable to complete the process using your smartphone, there are other options available:
- Request assistance from the LPG delivery executive during cylinder delivery.
- Visit your nearest LPG distributor or gas agency with the required documents.
- Seek help from authorized customer service representatives if biometric authentication repeatedly fails.
These alternatives are especially useful for customers who are not comfortable using mobile applications.
Keep Your LPG Connection Active
Completing the LPG e-KYC process helps ensure uninterrupted LPG services and enables eligible consumers to continue receiving applicable government subsidies. Since the verification is linked to Aadhaar authentication, customers should ensure that their Aadhaar details and registered mobile number are up to date before starting the process.
Finishing the verification well in advance can help avoid last-minute complications, failed bookings, or delays in subsidy-related benefits. If you have not completed your LPG e-KYC yet, using your smartphone is one of the quickest and most convenient ways to finish the process from home.
