If your CIBIL score has deteriorated due to the bank's mistake, you can get it rectified in this way. Be it a businessman or a businessman, today CIBIL score has become very important for everyone. As soon as the CIBIL score deteriorates, everyone's heartbeat increases. Why not increase? If your credit score is bad then it is almost impossible to take a loan. Even if you get it, you will have to pay more interest. At the same time, if the CIBIL score is good, the bank gives the money immediately. CIBIL score is also called a credit score. A credit score shows how your record is in financial matters. CIBIL score can deteriorate either due to your mistake or due to someone else's negligence. Many times a mistake by the bank destroys the CIBIL score of the customer.
Many such cases have come to light where the CIBIL score of the customer was spoiled without any mistake or default in loan payment on the part of the customer. This had a direct impact on the customer and he faced difficulties in getting the loan. If your credit rating has deteriorated due to wrong information given to CIBIL by banks or other financial institutions, then you should immediately take steps to get it corrected.
Where and how to complain?
You can complain about the problem related to CIBIL Score due to the bank's mistake by visiting the official website of CIBIL https://www.cibil.com/dispute. You will have to go to the ‘Contact Us’ section on the website and fill out the dispute form available there. You will have to clearly explain the mistake or discrepancy made by the bank in this form. If you have documents proving the bank's mistake, then upload them also. Apart from this, complaints related to CIBIL can be informed to the company by calling their consumer helpline number 22-61404300.
After you file a dispute, CIBIL will seek a response from the concerned bank. The lender will be given 30 days to respond to your dispute. If the bank accepts that it has made a mistake, CIBIL will correct the mistake in its records and correct your CIBIL score. If the bank does not admit its mistake, then you will have to directly contact your bank or lender and tell them about their mistake. Suppose the bank has not recorded the installment paid by you on time, then you will have to provide proof of payment of the installment. If the bank still does not accept its mistake then you can go to CIBIL again.
If the problem is not resolved then complain to RBI
If the credit agency does not resolve your problem within 30 days, you can complain to the Reserve Bank of India. You can inform your problem to the Reserve Bank by emailing crpc@rbi.org.in. You can also lodge your complaint by calling toll-free number 14448.
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