LPG Gas Subsidy: Sometimes, despite refilling your gas cylinder, the gas subsidy doesn't arrive in your account for several months. If this has happened to you, there's no need to panic. You can easily solve this problem from the comfort of your home.

LPG Gas Subsidy:  Under the Pradhan Mantri Ujjwala Yojana and Direct Benefit Transfer (DBT), LPG subsidies are sent directly to beneficiaries' bank accounts. However, there are instances where gas subsidy payments are diverted to someone else's account, or even after refilling the cylinder, the subsidy remains undelivered for several months.

If this has happened to you, there's no need to panic. You can easily resolve this problem from the comfort of your home. So, let's explain how you can file a complaint if you haven't received your gas subsidy. 

Why can the subsidy be stopped?

If you have booked a gas cylinder under the Pradhan Mantri Ujjwala Yojana and still the subsidy money does not come into your account, then there can be many reasons behind it. 

• If your bank account is not linked to Aadhaar, then the subsidy money through Direct Benefit Transfer may get stuck. 
• Apart from this, people who have not completed the e-KYC process or whose e-KYC is incomplete also do not get the subsidy money. 
• Sometimes, due to no transaction from the bank account for a long time, the account may become inactive due to which transactions cannot be done. 

Where to complain if gas subsidy money is not received?

File a complaint on the website. 

1. If your bank account isn't linked to Aadhaar and you haven't received your gas subsidy, even after completing the e-KYC process, you can complain in several ways. If you haven't received your gas subsidy, visit  www.mylpg.in.
2. After this, click on the company from which you have taken the gas connection. 
3. As soon as you click on this, a new page will open in which you will see the option of online feedback.
4. Here, a new feedback page will open, in which the mobile number and LPG ID registered for gas subsidy will have to be filled. 
5. As soon as you fill this information, all the information related to your gas subsidy will be available to you.
6. Here you can view all the information related to the subsidy and also lodge a complaint if you haven't received your gas subsidy. 
7. Apart from this, you can also lodge a complaint on  pgportal.gov.in .

Call the toll-free number to lodge your complaint 

If you haven't received your subsidy even after booking your cylinder, wait at least four days. If the subsidy still hasn't been credited to your account, call the toll-free number 1800-2333-555. A customer service representative will resolve your complaint and send an update to your mobile number.