Unified Payments Interface (UPI) has promoted digital payments. Now UPI can be used for payments ranging from Rs 5 to Rs 50,000. Users can transfer money (UPI Transfer) and make payments with security in a moment.
Many times users mistakenly transfer money to another UPI ID. In such a situation, you need to panic. You can also get a refund easily by filing a complaint on the NPCI portal.
Call the service center
After making a payment on the wrong UPI ID, you should first call the customer service center of the bank. You can also contact the UPI service provider (toll-free number 18001201740). Here you have to give complete information about your payment. As per the rules of the Reserve Bank of India (RBI), after giving complete information about the payment, you can get a refund from the payment service provider.
File a complaint on the NPCI portal
You can complain by visiting the NPCI portal. To complain, you have to visit the official website of NPCI. After this, select Get in Touch. Now enter all the information like name and email ID. After submitting the details, click on Dispute Redressal Mechanism. Go to the complaint section and enter the transaction details. Now check the information like UPI transaction ID, virtual payment address, amount transferred, date of transaction, email ID mobile number, etc. correctly. After this, give the reason and select Incorrectly transferred to another account. When to complain After the wrong transaction, you should complain as soon as possible. It is better to make this complaint within three days of the transaction. If you do it after this time limit, then there is no guarantee of getting a refund.
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