You must be taking some things to eat from a shop outside your office, outside your college or when you go for a walk somewhere. On the other hand, if the weather is hot, then people must take cold drinks, but many shopkeepers give Rs.12 for a cold drink worth Rs.10. Actually, these shopkeepers take 2 rupees for cooling and people give it thinking 2 rupees. But many customers also oppose this, but they remain confused about whether the shopkeeper can take separate money for cooling cold drinks or water or not. In such a situation, if you also want to know the answer to this question, then let's try to know…
Never give more money
First of all, you should know that if any shopkeeper asks for more money than the fixed rate by saying cooling charge in the name of cooling a cold drink or water, then you do not have to pay extra money. No shopkeeper can do this and the shopkeeper who does this violates the law.
That's why can't charge extra
No shopkeeper can charge more money because when any item is prepared, its MRP is fixed. Along with this, the cost of making that item, storage, transportation, and all other expenses incurred on it are assessed. Only after this, the retail price of that item is decided.
What is the rule and what is the law on this?
First of all, no shopkeeper can charge you more than the fixed price, but if someone does so, then the Center violates the Metrology Act. Under this act, no retail trader can charge more than the MRP from the customers on the pretext of things like cooling or transportation.
Where to complain and how much is the fine?
If a shopkeeper overcharges you for any item, you can lodge your complaint by calling the National Consumer Helpline number 1915.
Apart from this, you can also register a complaint through the official website of the National Consumer Helpline consumerhelpline.gov.in
On the other hand, if a shopkeeper sells things at a higher price, then a fine of up to Rs 2,000 can be imposed on him.
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