Earlier, it used to take a maximum of 30 days to settle the complaints registered on the official complaint portal of the government. But now Prime Minister Narendra Modi has reduced this time to 21 days. Earlier it used to take 60 days to redress the complaints registered on the Centralized Public Grievance Redressal and Monitoring System.

Which was reduced to 45 days in the year 2020. So in the year 2022, it was reduced from 45 days to 30 days. But now the complaint settlement time period has been further reduced to 21 days. Let us tell you the rules related to this.

Now the complaint will be resolved in 21 days

The Modi government has taken a big step to resolve public grievances. The government receives more than 30 lakh complaints annually on the portal of Centralized Public Grievance Redressal and Monitoring System (CPGRAMS). These complaints are related to different departments.

Till the year 2022, the departments used to have 30 days to resolve these complaints. But now this time limit has been reduced to 21 days. This will now benefit crores of citizens of India. The information related to this has been shared by the government to all the concerned departments and their secretaries.

Currently it is taking 13 days to settle

So far this year, all the complaints are being settled by the Center within 13 days. July 2024 was the 25th consecutive month, in which the Central Secretariat made a record of settling more than 1 lakh complaints per month. Due to this, the old pending cases have reduced significantly. According to the data given by the government, now the number of these cases has come down to 66066, out of which 69% of the cases are pending for less than 30 days.

Excuses of the departments will not work

The central government will now resolve all the complaints as per the 'holistic approach of the government'. Because of this, no department will be able to close the complaint by saying that it is not related to this ministry, this department and this office. If the complaint filed is not related to that department, then it will be the responsibility of that department to send it to the right department.

The officer himself will talk to the complainant
If the relevant documents are not available regarding any complaint, then in such a situation also the complaint cannot be closed. In such a situation, the officers will have to talk to some complainants and ask them to provide the relevant documents.

(PC: Freepik)