Often when we go to banks for some of our work. In such situations, many times bank employees postpone their work on the pretext of having lunch. Many times, customers get upset with the lateness of the bank employees and answer their questions. In such a situation, bank employees start misbehaving with them. Many videos of bank employees misbehaving with customers often go viral on social media. In such a situation, the question arises that what should the customer do in such a situation? If you are going to get some important work related to your banking done. On the other hand, after reaching the bank, if an employee talks about postponing your work on the pretext of lunch, then you can complain about it. Bank employee cannot postpone their work on the pretext of lunch. Let's know what are the rules regarding this -
In response to an RTI, the Reserve Bank of India has said that all the employees of the bank cannot go for lunch together. They have to take lunch break one by one. Normal transactions should continue during this time.
In such a situation, if the bank employee stops or delays your work for hours in the name of lunch. In this situation, you can complain about it to the bank manager.
If even the bank manager does not listen to you. In such a situation, you can also complain to the nodal officer. Not only this, but you also have the option of complaining with the Reserve Bank of India, Ombudsman and Consumer Forum.
You can complain at cms.rbi.org.in, or by emailing at CrPC@rbi.org.in. After registering the complaint, appropriate action will be taken against the concerned employee after examining your complaint.
(PC: iStock)
