Just yesterday, one of my brothers decided to travel to Saudi Arabia, in which his journey of a few hours turned into several days. He had to make a connecting journey from Delhi to Dubai and from Dubai to Riyadh, where due to the cold wave, the flight to Dubai and Saudi got cancelled and he had to stay at the airport for three days, although the airline had provided accommodation facilities, still, he was not allowed to travel there. Had to face a lot of difficulties.

It may also happen to you that during the cold season, the chances of flights being cancelled or delayed increase due to fog or rain. Therefore, as per the rules in India, the airline company has to make a full refund and if there is a delay in this refund, the passenger also has the right to complain. For the inconvenience caused to the passenger, airline companies sometimes refund many times more than the ticket. Let us know, what the complete process of filing a complaint is.

Protection for Air Passengers (DGCA Rights and Regulations):

The Directorate General of Civil Aviation (DGCA) of the Government of India has once again reiterated the rights of domestic air passengers. It contains special rules specifically designed to provide protection and benefits to air travellers in case of flight delays.

The rights of air passengers differ from country to country. In India, these rights include the provision of compensation for flight delays, cancellations, non-availability of seats and loss or damage to baggage. However, travellers who frequently travel to other countries often feel safe under these rules.

Yet, there are millions of people who are not aware of their rights and do not even know whether traveler rights actually exist. Nearly 90% of Indian air travellers are not aware of their rights and it is refunded. in's mission to reduce this statistic.

What is the AirSewa App?

AirSewa is an app that makes air passengers aware of their rights and helps them get compensation for problems like flight cancellation, delayed luggage loss or damage. This app is available in both Hindi and English.

How to use the AirSewa app?

  • AirSewa app is very easy to use.
  • Simply download the app and enter all your details.
  • Now select the option of Grievance Redressal and report.
  • Here you will get the option of airline, enter your details.
  • Select the Ticket, Fare and Refund option.
  • Then explain the reason for the flight being canceled due to fog.
  • Then, you can report any air travel-related issue.

How to get a refund in case of a flight cancellation from the AirSewa app?

If your flight gets cancelled, you can get a refund using the AirSewa app or http://airsewa.gov.in/ website. Simply lodge a flight cancellation complaint in the app. The app will share your complaint with the concerned airline and help you get a refund.

With the AirSewa app, you can also get solutions to other air travel-related complaints, like:

  • flight delay
  • items lost or damaged
  • not getting a seat
  • Change in departure or arrival time

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