Friends, in today's digital world, the meaning and methods of shopping have changed, today people do not have to go out of the house to shop, now people can order the goods they need online while sitting at home, many online platforms and retail companies provide home delivery services of a wide range of products from everyday needs to high-end electronics, but with these facilities come some dilemmas, sometimes, the delivered product is damaged, in such cases, customers usually opt for a return or refund. But what should you do if your return request is rejected, let's know the full details about it-

Common scenarios for product return

The product is defective or damaged.

The packaging is torn or in poor condition.

The quality of the item does not match the description or your expectations.

Most companies allow you to raise a return request, following which a delivery executive is assigned to collect the product. However, complications may arise when the return request is rejected without any valid reason.

Steps to take if your return request is rejected

Contact customer service

Call the customer service number provided by the company.

Ask the reason why your return is not being accepted.

If the issue is not resolved, request to speak to a senior customer service representative or supervisor.

File an official complaint

If customer service fails to resolve your issue, consider filing an official complaint with the company.

Document all your communications, including emails, chats, and call logs, for future reference.

File a complaint with a consumer forum

If the company still refuses to accept the return or issue a refund, you can take the matter to a consumer forum.

Helpline Number: Call 1800-11-4000 or 1915.

Online Complaint Portal: Visit the official National Consumer Helpline website

https://consumerhelpline.gov.in/public/.

Required Information:

Order details

Product details

Invoice or bill

Communication history with the company

Reason for complaint

What happens after filing a complaint

You will receive a complaint tracking number to monitor the status of your case.

If your complaint is found to be valid, strict action may be taken against the company.