How accurate information do online travel booking portals provide? This survey will blow your mind
- bySherya
- 19 Aug, 2025

Truth About Online Travel Booking: How accurate is the information given on online travel booking portals? A survey has revealed that many times the pictures and details do not match the reality.

Truth About Online Travel Booking : Nowadays, whether it is planning for holidays or preparing for a business trip , people first resort to online travel booking portals . Flight tickets, hotel booking or tour packages , everything is available in one click. But have you ever wondered how accurate the information given on these portals is? A recent survey has revealed something shocking. It found that many times the pictures and information seen on these sites do not match the reality. The result is that while traveling, one gets a different experience than expected.
Information displayed on portals
- Often the pictures of hotels and resorts on online portals are shown so attractive that people make bookings immediately
- Photos vs reality: Sometimes rooms are small or facilities are inadequate
- Location truth: Claims like “only 500 metres from the beach” but the hotel is actually kilometres away
- Offers and discounts: Many offers come with terms and conditions that are not clearly disclosed
Survey Results
- 60% said hotel facilities were different from what was advertised
- 40% of passengers told “sea view rooms” actually turned out to be parking lot views
- 30% passengers complained that information about additional charges was not given on time
- These results clearly show that trusting someone completely can sometimes prove to be harmful
Important precautions for travelers
- If you are also going to book from an online portal, then pay attention to these things
- Read customer reviews – real travellers' experiences provide the most accurate information
- Check the official website – Go to the original website of the hotel or airline and match the information
- Read the terms and conditions – Understand discount or package offers carefully
- Check the location on Google Maps – this will give you the exact distance and nearby information of the hotel
- Talk to customer care – In case of doubt, talk to the portal or hotel directly
Online travel booking portals have made travelling easier and faster, but the information is not always 100% accurate. Travellers should do their research wisely. It is safe to book only after checking the correct reviews, real location and official details .