FinGrowth Bank NEFT Issue: Several customers have reported delays in NEFT transactions, with some claiming that funds were debited from their accounts but not credited to beneficiaries. The bank says it is working to resolve the issue and has advised customers not to repeat pending transactions.

Digital banking has made money transfers faster and more convenient, but technical disruptions can occasionally interrupt payment services. Several customers of FinGrowth Bank have recently reported issues with NEFT (National Electronic Funds Transfer) transactions, raising concerns over delayed payments and pending fund transfers.

According to customer complaints shared on social media and online forums, some NEFT transfers have remained in a "Pending" or "Processing" status for several hours, while others have reported that the amount was debited from their account but had not yet reached the beneficiary.

Customers Report Delayed NEFT Transfers

Several users have claimed that NEFT payments initiated through the bank's mobile banking and internet banking platforms have not been processed within the expected time.

Some of the commonly reported issues include:

• NEFT transactions showing as Pending or Processing.
• Amount debited from the sender's account but not credited to the beneficiary.
• Delay in receiving refunds for unsuccessful transactions.
• Payment delays affecting personal as well as business transactions.
• Difficulty in getting immediate assistance through customer support.

While individual experiences may vary, the reports have prompted many customers to seek clarification from the bank.

Bank Responds to Customer Complaints

According to the bank's communication, the disruption is linked to a temporary technical issue affecting NEFT services.

The bank stated that its technical team is working to restore normal operations as quickly as possible. Customers have also been advised not to initiate duplicate payments if an earlier transaction is still showing as pending.

The bank further said that if the transaction is neither completed nor automatically reversed within the prescribed timeline, customers should contact customer support or visit their nearest branch for assistance.

What Should You Do If Your NEFT Transaction Is Stuck?

If your payment has not been completed, banking experts recommend following these steps:

• Check the latest transaction status through mobile or internet banking.
• Save the payment receipt or take a screenshot of the transaction.
• Note down the UTR (Unique Transaction Reference) number.
• Contact the bank's customer care and register a complaint.
• Raise a service request through the official banking app or internet banking portal.
• If the issue remains unresolved, submit a written complaint to the bank.

Keeping transaction details handy can help speed up the resolution process.

What Is NEFT?

National Electronic Funds Transfer (NEFT) is an electronic payment system that enables individuals and businesses to transfer money from one bank account to another across India.

The service is generally available 24×7 and is widely used for personal, salary, vendor, and business payments. However, temporary disruptions may occur because of scheduled maintenance, technical upgrades, or unexpected system issues.

Safety Tips While Making Online Bank Transfers

To reduce the chances of confusion during payment delays, customers should follow these best practices:

• Wait for the transaction confirmation before closing the banking app.
• Avoid making the same payment multiple times if the first transaction is pending.
• Keep the UTR number and transaction ID safely stored.
• Monitor SMS and email alerts from the bank.
• Never share banking credentials, OTPs, or PINs with anyone.

Final Takeaway

Reports of delayed NEFT transactions have caused inconvenience for some FinGrowth Bank customers. While the bank has acknowledged a temporary technical issue and says it is working on a resolution, affected customers should monitor their transaction status, retain payment records, and contact the bank if funds are not credited or reversed within the expected time.

Disclaimer: This article is based on customer reports and the bank's publicly communicated response. If the bank releases additional official updates, the information may change accordingly.