PC: Times of India
Indian Railways is considered to be the fastest and cheapest mode of transport. This not only saves time but also helps passengers to enjoy every moment of their journey. However, there are times when some trips do not go as per the plan of the passengers, which leaves them in a situation where they are left with no option but to complain.
If you are one of those whose train journey was not as per your expectation and want to lodge a complaint but don't know where to go? Then, don't worry, we are here to help you. In this detailed article, we have put together a list of steps that you can take to lodge a complaint with the Indian Railway Catering and Tourism Corporation (IRCTC) about a bad train journey and get a solution for future travel.
PC: DNA India
Here's how to lodge a complaint with IRCTC about trains
Firstly, a complainant while making a bad travel train experience should carry three things with him - ticket number, mobile number activated for OTP, and video or photo related to the complaint, if any.
PC: mint
Steps to make a complaint
- Passengers are advised to click on this link RailMadad.
- After this, click on the train complaint option on the right side.
- The website will ask for the phone number of the complainant for verification.
- Enter the received OTP in the column and click on submit.
- Now, the page will ask you to enter the PNR number.
- Select the type of complaint.
- Upload the photo or video of the complaint, if any.
- Write a short description of the complaint
- Once you are done, click on the submit button.
- After making the complaint, the passenger will receive a code on the registered mobile number, from which you will be able to track the status of your complaint.
