While travelling by Indian Railways, there is some such information which can make your travel journey enjoyable. If you are also going to travel by Indian Railways, then this article can be beneficial for you. In fact, during winter, due to dense fog, many trains are delayed daily, while many trains are cancelled completely, affecting thousands of railway passengers.

This not only causes inconvenience to the passengers, but it can also be very difficult to wait for the train for hours due to severe cold or some technical work. Most railway passengers do not know that Indian Railways provides such facilities to passengers in case of train cancellation or delay.

Refund rules in case of train delay

If the train on which you want to travel is running late by 3 hours or more for some reason, then in such a situation you can cancel the ticket and get a full refund. Till now this facility was available only to those passengers who could book tickets in offline mode at the railway counter, whereas this facility is also available to online customers who buy tickets through websites like IRCTC.

Rules for taking a refund in case of missing train

Apart from cancelling the ticket, passengers can also file TDR on the IRCTC app to get a full refund if they miss the train due to any reason. For this, you will have to fill out the TDR form within one hour of the departure of the train. This feature is present for both online and offline modes.

To get a refund in case of train delay in Indian Railways

  • You can apply for a refund online on the Indian Railways website or IRCTC app. You will have to check your ticket information and train details in case of delay.
  • Once your refund application is submitted, the ticket amount is refunded to your bank account.
  • If you travel on another train due to a train delay, you can cancel your ticket and claim a full refund.
  • If your train is running late by more than 3 hours, you can complain to the station master. You will be issued a certificate of train delay, which you can also use as a certificate in your refund application.

Take advantage of these facilities

If you face any inconvenience due to train delay or cancellation, you can take these steps to avail these facilities:

  • In any such situation, contact the station master at the railway station.
  • Give your ticket information to the station master.
  • Tell them the reason for the train being late or cancelled.
  • You can also inform them about the waiting room and free food provided by Indian Railways.
  • Railways provide these facilities after applying for the ticket.

You can also get information about these facilities on the IRCTC website or app.

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