In today's time, most people do online shopping and many big e-commerce companies keep giving many offers to attract customers. But many times customers are not happy with their service after purchasing the e-commerce platform.
If you also do online shopping, then you must also know the consumer rights related to it. In this article, we will tell you what consumer rights are related to online shopping.
Right not to pay an extra charge
You should know that if you cancel the order while shopping online, then the companies cannot take any kind of extra charge from you. Apart from this, if a damaged or wrong product is delivered to you, then in this situation you have the right to return the product and apply for a refund. But you should know whether the website from which you are shopping online has the facility for a return or refund of the product or not.
Apart from this, let us also tell you that if you file a complaint related to the product, then the company will have to respond within 48 hours. On the other hand, if the e-commerce company delivers a product late than the scheduled date, then in this case you have the right to return the product. You do not need to pay any extra charge for this.
If the company does not take any action
If any e-commerce platform or any company from which you have bought the goods does not give you the right product in exchange for the wrong product, then you can complain in the consumer forum. Let us tell you that under the Consumer Protection Act, consumer courts have been set up at three levels to hear such cases. If a case is worth up to Rs 20 lakh, then you can complain to the District Consumer Forum.
Apart from this, you should also know that you have the right to choose any goods and services. You can choose the service or goods of your choice on any e-commerce platform. No customer is bound to take any particular goods or services.
image credit- freepik
DISCLAIMER
Your skin and body are as different as you are. We endeavour to bring you correct, safe and expert-verified information through our articles and social media handles, but still, you must consult your doctor before trying any home remedy, hack or fitness tip.
