Consumer Protection Act: In the modern world that is changing every moment, every person is busy with his daily activities. Amid heavy arrangements, a person does not miss out on different types of purchases. As soon as they get a chance, people want to buy every comfort according to their ability. Meanwhile, counterfeiting has also become common while taking any product or service. Sometimes the product turns out to be defective, sometimes the service provider cheats and goes away, or the products of well-known brands are not being replaced, then you can get rid of all these hassles.

If you show some caution while shopping or taking service. With the help of any evidence or documents, you can take action against the concerned company, firm or seller. Because justice can be found quickly and easily from the consumer court. The special thing is that there is no need to be a lawyer for this. The consumer court gives remedial compensation for the complaint and lobbying of the common man. If necessary, he can also take punitive action against the concerned party. Many rights are available from the Consumer Protection Act. Let us know what is Consumer Court and Consumer Protection Act…

Consumers get this right
Six rights have been included for a consumer in the Consumer Protection Act. Which includes the right to safety, the right to be communicated, the right to choose, the right to be heard, the right to redress and the right to consumer education. Consumers can register their complaints at the District Consumer Disputes Redressal Forum or Commission at the district level, the State Consumer Disputes Redressal Commission or State Commission at the state level and the National Consumer Disputes Redressal Commission or National Commission at the national level. Small matters are heard at the district level, slightly bigger matters are heard at the state level and even bigger matters are heard at the national level.

Consumer Court provides simple, quick and affordable justice
Consumer Courts are divided into three categories. At the district level, its name is District Consumer Disputes Redressal Forum or Commission. At the state level, it is called the State Consumer Disputes Redressal Commission or State Commission. While National Consumer Disputes Redressal Commission or National Commission will be written at the national level. Consumers are heard in these three courts according to the classification of the amount. The Consumer Protection Act has many features in the interest of the customers. Through this, the Consumer Court provides appropriate and additional solutions to the customers. All provisions of the Act Compensation (compensation)
And are compensatory.

A complaint can also be filed in case of a website
The Consumer Protection Act remains applicable to all goods and services. It includes private, public and cooperative sectors. Nowadays, the trend of buying and selling on online platforms has increased a lot. In such a situation, if someone is cheating you through the e-commerce website, then a complaint can also be made about it. You will have to attach those documents to the complaint. Through which it can be known that you have been cheated. Even if it is just screenshots of orders, bookings, payments etc. If you also want to register a complaint and do not know the district forum, then you can also get information from the NCDRC website http://ncdrc.nic.in.

There is no need for very heavy proofs
The Consumer Protection Act has been made only and only for the consumer. No overwhelming evidence is required for its complaint. Rather, while justifying the case of forgery or deficiency in goods and services, the case can be fought only based on available evidence or documents. Just you have to write your full name, details, address etc. in the complaint correctly. Try to get your complaint typed. With this, the court will be able to understand your words easily. It is also to be noted that while making a complaint all the details including the name, address, phone number, and website of the other party (any company, name or firm, which has given the wrong service or product) have to be recorded. If a service involves multiple companies, then all the companies can be made a party. After this, the facts of the complaint and information about it will have to be given. When, where and how consumer interests have been trampled upon. If you want to make any allegation, then write that also. In the end, what kind of relief you want from the concerned party, will also have to be described.

Other proofs come in handy if there is no receipt
If the consumers do not have any receipts, then they hesitate to complain or take their matters before the court. People believe that without the receipt, how will we prove the case in court? There is no need to think like this here because if there is no receipt, other evidence (which can be filed in secondary evidence) can protect your interests. Whether someone gives a receipt or not in the country, you ask for the receipt. If there is no receipt, a visiting card, slip or hand-drawn quotation can also be attached. The service provider gives you various temptations at the time of sale. The court considers such documents. At the same time, many times it happens that the papers issued for the service have gone missing somewhere. In such a situation, they file a complaint based on little evidence and if the court feels that the complaint seems correct, then it can take the papers from the other party as well.

You can take advantage of this from the consumer court
• Can remove the defects found in the items.
• That the goods or services purchased are free from defects and
Can be exchanged for goods or services.
• The complainant can withdraw the cost or payment.
• The consumer forum can also determine the compensation itself to compensate for the loss. He can take appropriate punitive treatment.
• Can remove the defects of the complained items.
• Unfair trade practices or restricted trade practices can be abolished.
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